Thursday, November 22, 2018

In Praise of the iGeneration

I just spent a great morning with a dozen or so Y2K kids in Muscat, Oman – talking to them about their hopes, dreams – and fears.

A great bunch – diverse, multi-cultural, brave, smart and very caring.

GenZ – the iGeneration look a likely lot to me.

I recently visited Lancaster Royal Grammar School’s Sixth Form Economics students and was impressed with their talents and temperaments – and their hyper-connectivity.

The first batch of kids born in 2000 are now entering tertiary education in large numbers and their elder siblings are just entering the work-force.

And we better be ready to adapt and adjust to them.

Here’s what productivity expert Laura Stack believes we can expect of the iGeneration.

1.        They display a penchant for stability. Having seen what happened with their parents, they want to ensure they won’t suffer from corporate indifference. They prefer their jobs to be stable touchstones they can rely on – still, they want it to be on their terms.

2.        They’re stubbornly independent. Despite wanting stability, members of the iGeneration, like their millennial predecessors, are practical. They look after personal interests first, and they’ll want a greater say in all aspects of their jobs. They aren’t afraid of hard work, but they will expect to be appreciated for it and will want to know they won’t be tossed aside when the road gets rocky.
KR note:  Responsibility, Learning, Recognition and Joy.
3.        They understand technology intuitively. Generation Z cut their teeth on cellphones (often literally) and are the first generation that grew from toddlerhood with electronics in their hands. They’re superbly connected. This focus on their smartphones might look like aimless anomie to older workers, but they thoroughly understand social media and computers in ways Baby Boomers never will. They quickly adopt new apps, tricks and tech as they arrive. They’re well aware of the advantageous position that affords them. They prefer a knowledge-sharing work culture, and they’ll instinctively see that de-siloing information and technology is vital to productivity and long-term success.

4.        They crave mobility. That’s doesn’t mean job hopping, but rather the ability to use an array of mobile technology—laptops, tablets, smartphones—for work and play. They may be the “New Kids on the Cube Farm,” but staying in one cubicle all day won’t do. They can get as much done at Starbucks as most others can in the office. It also frees them up to travel, for both work and fun.

5.        They want a decent work/life balance. As with millennials, time outside work is important to Generation Z. Ironically, though, their greater connectivity may blur the line between work and home life even more than millennials have seen.
KR note:  In other words, Work/Life Integration.


Sunday, November 18, 2018

Latest Lovemarks

I wrote Lovemarks, The Future Beyond Brands – in 2005 and The Lovemarks Effect a year later in 2006.  Both books have endured well, and are still being used by Practitioners, Universities and Management schools in many countries.

Lovemarks was one of Advertising Age’s 10 ideas of the decade and has been published – by Powerhouse Books New York – in 18 languages.

I was asked to give a couple of speeches recently on Lovemarks (in Mexico and the Middle East) as we seek even more emotional connectivity to brands, countries, restaurants, and experiences.  During a Q&A session I was asked for a rundown on my current Lovemarks.

Here’s what I said:
·      Tommy Bahama.  Captures Island escapism like no other.  My wardrobe is full of their long-sleeved t’s, swimming trunks, casual pants – and I’ve eaten recently in two of their restaurants (Waikiki and Scottsdale) where they serve great Island food with a Jimmy Buffet vibe – live music every night.
·      Restoration Hardware.  Have just opened a great new concept store in Manhattan – who said Retail was dead?  Mystery, Sensuality and Intimacy at its finest.
·      Cannondale.  Robin put me on his one on Vancouver Island.  Wow, what a ride.  Trudy surprised me with an elite all-road model at Christmas.  Shaved my best time by 5%!  A true Black Beauty.
·      Binkley’s Restaurant.  Kevin and Amy’s follow up to Binkley’s Cave Creek.  A complete disruptive restaurant experience.  In Phoenix.  You start out on the terrace next to Amy’s garden for five little tasters, then into the bar area for innovative plays on bar food, before ending up in the dining room / open kitchen.  There’s one menu, seasonally driven, changing every night, locally sourced, 20 or so courses all served to all guests at the same time, brilliant wine pairings, and you’re free at any time to dive into the kitchen with Kevin and his chefs and prepare something yourself.
·      Barca Velha.  I came late to this beautiful wine (perhaps because it was Sir Alex Ferguson’s favourite and I’m automatically biased against anything Manchester United).  But now I’m a fan.  I’ve worked with the Guedes family in Porto for a couple of years now and have explored their Douro vineyards and been seduced by the wines of their Quinta da Leda – check out Decanter magazine’s Steven Spurrier’s Barca Velha vertical tasting of 16 vintages since 1964.  I’m drinking the 2008.  Absolutely fantastic.
·      Klondike ice-cream bars.  A square of vanilla ice-cream coated with a thin layer of chocolate.  My (not so) secret pleasure.  Introduced in 1922 in Mansfield, Ohio – now owned by Unilever – still totally retro, non-hip, non-premium.  “What would you do for a Klondike Bar?”
·      Booths Supermarkets in Lancashire, Cumbria and Yorkshire.  Still family owned, still providing the best food and wine experiences – and still surviving in the wild world of UK food retail – because they put the customer at the heart of everything they do.

All seven of these ‘brands’ create loyalty beyond reason.  And all seven are Irresistible!


Thursday, November 8, 2018

Forever Young

Three recent experiences that made me feel young again.

1)   October 20th.  I celebrated my birthday with a divinely decadent lunch with Trudy at a favourite restaurant, Alain Llorca in St Paul de Vence.  Chef Alain at the helm, wife Virginie lighting up front of house, a table on the terrasse overlooking the village – courgette flowers, sea bass, lobster washed down with a chilled Les Pucelles Puligny-Montrachet – after an hour wandering around Antibes market.  Felt half my age.

2)   Spent two weeks in my old stomping ground – the Middle East – touring and speaking to YPO (Young President’s Organisation) in Tunis, Cairo, Beirut, Kuwait, Doha, Dubai and Muscat.  Highlights included a three hour session with 12 teenagers (YPO members’ children) in Oman, a meeting with an old friend  I hadn’t seen for 35 years, a lunch in one of Cairo’s oldest restaurants – Al Saeed – with a Middle East advertising legend, Tarek Nour, an insightful, private dinner with six eminent Doha leaders as the Khasshoggi scandal broke and renewing old friendships in Beirut with Maya Es-Said.
Reminded me of my Middle East days with Gillette, Procter & Gamble and Pepsico (1972 – 1987).  I felt 30 again.

3)   And then – forever young indeed – I remembered 1964 – as a teenager completely besotted with Joan Baez – an early (and lifelong) heroine.  We had front row seats last Saturday at Phoenix’s 2600 intimate theatre in the round (opened in 1963) – Phoenix Celebrity Theatre – for an evening with Joan Baez.  We sang Amazing Grace together – all of us.  Don’t think twice, it’s alright, There but for fortune, It’s all over now Baby Blue – and she closed her encore with Forever Young – after firing us all up with a poem she’s still writing – urging us to Stand Up and Fight.
77 years young and still urging us Onwards.

‘May you always be courageous,
Stand upright and be strong,
And may you stay
Forever Young’.
    Bob Dylan


Sunday, November 4, 2018


The All Blacks are constantly searching for ways to improve, to keep winning, and to stay ahead of the competition.

And that’s exactly what successful businesses must do too.  There are three kinds of change:
-       Incremental;
-       Transformational;
-       Disruptive.

Great teams, great companies use all three approaches.  The Leader’s job is to ensure the right kind of change is implemented at the right time for the right reasons.

And implemented like this:
1)        Make the case for change and decide what kind of change is needed.
2)        Provide an inspirational, compelling picture of the future to the entire Company.
3)        Ensure you have the people to drive and sustain the change relentlessly.
4)        Create a credible, detailed plan.
5)        Execute it with belief and courage.

And remember, knowing what not to change is the most important part of any successful change programme.