Thursday, September 6, 2018

Ritz Carlton – Probably the best customer focussed company in the world (with thanks to Carlsberg for the idea)



In Singapore for the weekend.  Granddaughters Stella and Chloe staying at The Ritz Carlton with us.  We wanted to have some fun on a rainy Saturday – so invited Professor Messy to bring his two hour interactive science show to the room.  Brilliant.  All organised by Club Manager Sheila and Concierge Rachel.

But The Ritz Carlton never gives the customer what they want, they give them what they never dreamed possible.

Here’s what Sheila and her team delivered 30 minutes before the science show – a gingerbread house, an ice-cream plate on dry ice – and two sugared up, excited grandkids.

Memories being created.  Thank you Ritz Carlton Singapore.

KR