First We Say Sorry
I haven’t posted in April – have been contemplating whether to continue the blog, or whether it’s time to move on.
We continue.
But first we say sorry – properly.
The 13th most famous quote is Love Story’s “Love means never having to say you’re sorry”. I couldn’t disagree more. I’m more in Ryan O’Neal’s own deadpan riposte to Barbra Streisand two years later “That’s the dumbest thing I ever heard”.
In life – and in business – I’m more with Bernie Taupin “Sorry seems to be the hardest word”.
A study by Roy Lewicki at Ohio State has come up with a six step check-list designed to help you and your ‘victim’ regroup and move on.
- Acknowledge your responsibility
- Offer amends
- Express regret
- Explain what went wrong
- Declare repentance
- Ask for forgiveness.
Whilst holding eye contact, speaking caringly and looking for a physical signal to accelerate the healing.
You may have to bear a vent – then repeat the steps.
KR
2 comments:
Kevin very glad you are back. I've missed your blogs with varied topics,
Perhaps if we ask the question the time has past, we are overdue. Perhaps as well it depends on what purpose the question really serves.
On the other side of sorry is "forgive and remember" (the learning)
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