Wednesday, November 21, 2007

A day in the life of . . . Part III (the adventure continues)

Day 3

4:00am. I am still at Lima airport due to air traffic controllers being on strike in Lima and a delayed Continental flight from the US. But at least they’re talking to us. They may be feeding us wrong information, but I’m grateful just to be acknowledged.

12.01pm. I arrive in Newark only 4 hours late and am greeted by the attached communiqué from Mr. Duncan Patterson, American Airlines Sales Manager in Ecuador. This is a man conspicuous by his total lack of presence during our 24 hour lock up in Ecuador (in Mr. Patterson’s airline speak, this is interpreted as “complications for the passengers”). Mr. Patterson called the “smoke in the cabin” a false alarm. How can smoke be false? And if so, why was the plane still not in service 24 hours later?

May the Bird of Paradise fly right up Mr. Patterson’s nose!!!

1 comment:

Kempton said...

Hi Kevin,

I was shocked by what you experienced and excerpted a few parts of your experience to create this blog entry,

At the end, I jokingly suggested that may be you should start sending some non-performing Saatchi & Saatchi employees to fly on American Airlines flights exclusively as a form of cruel and unusual punishment! (smile)

More seriously, will this horrible experience change Saatchi and Saatchi's corporate decision to have employees fly AA only as a last resort (for those routes that only AA flies and no one else)?

What scared me the most was the problems should have been picked up by the maintenance crew for the flights and not by the tow truck operator or flight attendant during mid-flight (which could have been too late). The problems were safety critical ones and not just cosmetic.